Refund policy
Effective Date: 2023/11/01
Please read our return policy below for details on how to return or exchange items.
Return Eligibility:
● To be eligible for a return, your item must be unused, with tags and in the same condition that you received it. It must also be in the original packaging.
● Items that are personalized, customized or in sale are not eligible for returns.
● Returns must be requested within 15 days of the receiving date.
Return Process:
● To initiate a return, please contact our customer support team at ecommerce@waimari.com. Please indicate your full contact details, your order number and reason for return. You can also request a return by logging in your customer account and following thew instructions.
● Our customer support team will guide you through the return process, including providing you with a DHL return shipping label and scheduling a pickup if required.
● Pack the item securely in the original packaging or in a courier flyer/bag. No boxes are allowed.
Return Shipping:
● Customers are responsible for return shipping costs unless the return is a result of our error or a defective product. The flat return fees are
Latin America
* From 1-2 pieces $40 USD
* For 3 pieces $55 USD
International
* From 1-2 pieces $55 USD
* For 3 pieces $65 USD
* This fee will be deducted from your store credit.
Store credit:
● We don’t provide refunds; you can request store credit or an exchange for a new size or style. Store credit will be issued for the amount of the returned item, deducting the return fee.
Defective or Damaged Items:
● If you receive a defective or damaged item, please contact our customer support team immediately to replace the item.
Customer Responsibilities:
● Taxes and duties are not included in the final price. It is the customer’s responsibility to pay the corresponding customs amount once the package arrives in the destination country. The courier will initiate contact via email or telephone to provide further instructions.
If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our customer support team.
WAIMARI reserves the right to amend or update this return policy as needed. Please check our website for the most current information regarding returns.
Thank you for shopping with us!